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Frequently Asked Questions

Do we deliver?

Where do we deliver?

Who provides electricity?

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Checking Availability

To check availability of our products simply use the green Instant Price & Availability box. Input the following information: 

  • City/zip code of delivery location
  • Date of delivery
  • Time of Delivery (please input at least 1 hour before the start of your event)
  • Date of pickup (regular prices are for 8 hour rental term)
  • Time of Pickup

Once you input the information in this box our website will keep the information recorded and let you know which products/packages we have available for that period. You can always edit the information by clicking the “Edit” button in the Instant Price & Availability box.

 

Checkout Process

To select a product for rental you must first do step 1) Checking Availability. Once the website shows which products are available (based on your selected dates/times), you can than pick and choose which products you want and Add to Cart.

Once you have Added all of the products you desire, simply go to the top right hand side of the website and press “Continue Checkout/Go to Cart”.  Next you will be asked to input the delivery location, product options, and any special instructions. Make sure to go through the product options to let us know if there are any steps to the setup location, what surface it will be setup on, etc. Next you will be directed to “Create an Account/Login” and then place a deposit.

 

Creating an Account

If it is your first time renting from us you must Create an Account. To Create an Account you will need to input an email address, full name, and contact information.  Once you create an account you will be receive an email to be notified that an account has been created at MagicJumpRentals.com.

Note: Make sure to add Magic Jump Rentals (info.oc@magicjumprentals.com, no-reply@magicjumprentals.com) to your email contacts to ensure receiving our emails and confirmations. View Safe Senders List for more help

Troubleshooting:

If the system does not create an account for you once you input your information than it might be possible that you have rented from us before using that email address. Try Retrieving Password or Contacting Us for further assistance.

 

Retrieving Password

If you have rented from us before than you already have an account. If you cannot remember your password, simply click on Retrieve Password and a new password will be emailed to you. Follow the directions in the email to access your account. If you are still having problems, simply Contact Us for further assistance. 

 

Confirmations

Once you have placed an order you will be emailed a confirmation with the order number along with the details.

Troubleshooting:

If you are not receiving email confirmation it might be because it is going into your spam/junk folder. Some email service providers (most commonly Hotmail users) have filters that automatically mark certain emails that it does not recognize as spam/junk and direct it there.  What you will need to do is add MagicJumpRentals.com as a contact or mark the email as “Not Spam/Not Junk” to direct it into your inbox.

View Safe Senders List for more help

 

Times/Rental Terms 

All Rental prices listed online are for an 8 Hour Rental term. Regular deliveries are in the morning times between 8am – 12pm, and latest pickup times is 8pm the same day. You can view our Terms and Agreements for more information.

Early Events:

If your event will start earlier than 8am, it is recommended to Contact Us for assistance.

Late Events:

If your event will take place late into the night, it is recommended to choose the Overnight Option during checkout.

 

Frequently Asked Questions

Do you do the delivery/setup or do we have to come pick up the products?

We will do the delivery, setup, and pickup ourselves. The prices shown online include the delivery, setup, and pickup. Note: We do have a delivery fee to some locations, please refer to our Delivery Chart for more information.

 

Where do we deliver?

We deliver to the entire Los Angeles County area, along with some parts of Ventura and Orange County. Please refer to our Delivery Chart for more information.

 

Do we need to have electricity power? Do you provide a blower? How about a generator?

Customers are responsible for providing electricity power for all products rented. All inflatable products come with a blower (included in price). Generators are NOT included in the rental price. For locations that DO NOT have electricity power available, a Generator rental will be required.